Services
Offshore Product Development
The real challenges for a Software product company are:
1. Getting your product faster to the market
2. Constantly adding new features to your product
3. Speedy Resolution of customer bugs and taking care of ever increasing customer requests
4. Quality Testing during Peak delivery times
5. Documentation, Training Program and User Manual Updates
Xceed has launched "XceedLabs" to work with Software Product Companies and reduce their risk and increase benefits and returns.
XceedLabs creates dedicated offshore Labs of Developers, Testers and Documentation experts to help you reduce time to market and create parallel teams for essential jobs.
We provide end-end lifecycle management services from product conceptualization, development, enhancement, upgrades, testing, documentation and training.
XceedLabs is essentially an extension of your engineering center. It has an offshore lab, a dedicated pool of engineering people and a comminucation infrastructure with seamless access to your systems and processes.
XceedLabs can be started with a small Xceed team working on just 'one' activity in your product. This enables the basic lab & Infrastructure setup at Xceed offshore center. This phase also ensures knowledge gain and learnings. The next few months can then focus on scaling up the offshore operations on additional product lines and activities.
E-learning Solutions
 Xceed is enagaged in creating highly innovative and engaging E-learning solutions. The company has spent time to create tools and re-usable objects to create custom courseware in 40% less time and at 40% less cost than competition.
E-learning is a critical component of any organiation, but companies shy away from 100% adoption of e-learning due to high costs per hour of learning and long time taken to develop a course. XceedLearning presents a strong differentiator by using plug and play components to create effective E-learning content.
We provide SCORM compliant content using Flash / HTML. We have expertise in using tools like Lectora, Moodle, Articulate. We have a strong template and graphics library. Our development methodology, instruction design templates, strong project Management and Issue resolution software makes the development process seamless and very easy for our customers.
We provide strong products and platforms to support our customers. Our LMS, Assessment Engine and Subscription based E-learning Portal Platform helps our customers to pick and choose the right E-learning solution for their business.
Technical Support
Xceed offers 24 / 7 level 1, 2, 3 and 4 Technical Support for software products, Learning Management Systems, web portals and ISPs. We can offer just level 1 and 2, while your onsite team can handle level 3 and 4. A typical engagement would involve - setting up of a level 1 and Level 2 helpdesk to log in customer queries and provide quick resolution to common problems. In the first phase, Xceedlabs team would work only on Level 1 and 2. Once our technical development team becomes expert at your product, we can start handling level 3 and finally level 4.
Interactive Online Solutions
Internet as a medium presents a huge opportunity for small and medium businesses. Xceed provides web design, logo design, corporate identity design, Search Engine Optimization, Sales Presentations and Internet Branding and Marketing solutions to customers. Xceed has a very strong GUI and Creative team that works closely with customers to create the right online message and presence. Our focus is to:
1. Understand client brand and customer base
2. Create the right concepts
3. Use the right visual communication tools to present the concept
4. Work closely with the customer for a long term to bring consistency in design and branding
message
We are your online interactive media shop for all web design needs.
Telesales
 Xceed Provides dedicated Lead generation teams to support your Tier 2 salesteam. We would provide neutral accent trained agents to call your prospects and generate leads, fix demos or set up appointments for your top Management or Direct Sales teams.
Our agents are experienced sales people. Their customer interaction and conversation skills are very high.
We provide you with an Internet Research teams to create new lists and databases. This team can also work on cleaning, filtering and sanitizing your existing databases.
Offshore Development Centers
Xceed works with customers to set up Offshore Development Centers. Xceed ODCs are customer centric, they are built for the customer according to the customer preference and requirements. An ODC provides customers with all services including, application development, E-learning, Back Office teams, Telesales, Creative Design, Telesales and Technical Support. An ODC provides large cost advantage to customers.
With the growing need for cost reduction and higher efficiency, Companies deem it critical to have a virtual extension of their software Development and BPO groups at offshore (India). Xceed provides you with the complete end to end service of setting up and managing your development center. This saves you from the hassles and risks of starting an India operation from scratch. Xceed also provide BOT (Build, Operate and Transfer model to its ODC customers. The Xceed offshore center provides you with the best teams, processes, infrastructure and management commitment.
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